Local eGovernment Statement for Europe

Welcome to the debate on what local governments need from National and EU decision makers to deliver the three key Malmo Declaration aims:

1) To empower businesses and citizens through eGovernment services designed around users’ needs, better access to information and their active involvement in the policy making process

2) To facilitate mobility in the single market by seamless eGovernment services for setting up business, for studying, working, residing and retiring in Europe

3) To enhance the effectiveness and efficiency of government services by reducing the administrative burden, improving organisational processes of administrations and using ICT to improve energy efficiency in public administrations

Please comment and vote on your top three ideas below. You may also enter new suggestions into the forum using the yellow box. The feedback received within this consultation will be used to help shape a European Statement on Local e-Government (The Citadel Statement) that will be launched by the Flemish Government in December.

EU and National decision makers will...

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  1. incorporate EU best practices into a common service delivery architecture (for local government)

    one common reference architetcure (information, process and application-layer) will provide one common language and help local governments learn from other 'best practices' (howto work with authentic registrations, howto create personalized accesss to services, etc). Moreover, such an 'architecture can function as 'framework' to identify and place other issues such as semantic interoperability, open data, etc.

    54 votes
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    • Show commitment to making public data open and accessible

      by identifying five (5) key areas where data can be reasonably be expecte to be shared nationally and across Europe by 2013.

      53 votes
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      • 52 votes
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        • establish common ways of naming services & related data to make transnational info. sharing easier

          Service lists, as established in some countries, with cross-references between countries and with useful information / statistics will reduce duplicated effort and aid a single market.

          41 votes
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          • Promote citizen participation in decision making and transform EU as an e-Democratic model

            Birthplace of democracy, the European Union should fully utilize the advantages offered by ICT to improve the democratic process and citizen participation in decision-making

            40 votes
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            • 26 votes
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              • 23 votes
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                  1 comment  ·  Admin →
                • Enhance and improve the Broadband capacity at the countryside and the rural parts

                  for improving e-democracy. The Broadband is the aid for survive for citizens and a presumption for run business

                  23 votes
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                    1 comment  ·  Admin →
                  • Conceive a type of company with harmonised fiscal/legal creation regulations among all EU members

                    Allow any EU citizen to be really mobile by giving him/her the possibility to set up -in any state member- a company following a simplified process in legal and fiscal terms. The E.U. should conceive a new type of company (inspired by the Limited Liability Company (LLC) and the S Corporation i.e. with an extended protection of personal assets though and identical taxes rates no matter where the company works, allowing the easy, paperless, quick conception of such companies from anywhere in Europe, encouraging young entrepreneurs to do so, in the language of their choice.

                    15 votes
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                      1 comment  ·  Admin →
                    • Involve citizens in every step of service design, from inspiration to delivery

                      You need to involve citizens in your decisions and work together to make sure you understand the nature of problems that you’re trying to solve through a process of ‘co-design’. After jointly developing a solution, you should also work together to assess whether the service is performing as expected by yourselves and by your citizens. This kind of thinking requires a fundamentally different way of thinking from policy makers.

                      Discussions about service quality are not only about the actual performance of your organisation, but also need to reflect the expectations of your citizens and how you are meeting them -…

                      13 votes
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                      • 10 votes
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                        • simplify regulation to make easier informatize procedures. Evaluate ICT potentials of laws

                          A lot of regulations (at national level and EU level) seem created non considering burdens they can create and problems that they can create to the informatization and automation of the related administrative procedures. A legislative initiative should be started to convince member state to evaluate this kind of issue any time a new regulation is created or existing regulations are revised.

                          9 votes
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                          • 8 votes
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                            • promote capacity building and strategic thinking among the EU public sector officials

                              No big government reform can be made possible without the essential contribution from public sector officials - a valuable resource that is too often neglected or taken as a constraint rather than an opportunity for sustainable change. If professional knowledge becomes obsolete almost as quickly as it is acquired, why public sector officials should be an exception? These must be freed from a number of binding constraints, which make up a working environment that is often reluctant to innovation, dependent from past behaviour, rule compliant rather than focused on the effectiveness of public action. But we also know that there…

                              8 votes
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                              • Make governance of a country an open book in stead of hiding real political agenda

                                When governance of a country becomes public and understandable for the general public eGovernment would be enjoyable.

                                7 votes
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                                • Establish a cloud infrastructure with pre-tendered "commodity" services available at low cost

                                  would include services such as online payments, data quality tools, collaboration services etc

                                  7 votes
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                                    1 comment  ·  Admin →
                                  • Reduce the administrative burden by 'optimising' EU and national procurement rules

                                    to better facilitate the 'build once, share many times' principle

                                    7 votes
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                                    • 7 votes
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                                      • 6 votes
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                                        • provide tools and knowledge to do better customer research

                                          Citizens are the reason why local government services exist. Governments need to put the needs of citizens and customers first, even when developing ‘back office’ IT services.

                                          Successful e-government requires local government to identify the best and most appropriate ways to deliver services to particular groups and then to use a range of channels to deliver good services. You cannot develop different delivery channels for participation and services (face to face, email, web, telephone etc.) without first understanding your customers and communities and their channel preferences and behaviour.

                                          All government actors should have better tools to find out more about…

                                          6 votes
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                                            1 comment  ·  Admin →
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